G2 Vendor Directory

Verint

#2 in Contact Center Workforce

Melville, New York

15

Products on G2

1,103

Total reviews

4.4

Avg. star rating

  • Calabrio ONE ranks #2 in Contact Center Workforce.
  • Reviews across Verint's portfolio declined 40.4% quarter-over-quarter.
  • Verint's 15 products span 34 categories on G2.
  • Enterprise is the largest segment among reviewers, at 45.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Verint's products.

Page views and citations · Verint

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

NiCE

11 switched
2

Aspect Software

7 switched
3

When I Work

3 switched
4

Salesforce

3 switched
5

TCP Software

2 switched

Losing to

Based on reviewers of other products who said they switched from Verint.

1

Level AI

8 switched
2

NiCE

8 switched
3

CallMiner

7 switched
4

Observe.AI

7 switched
5

Assembled

5 switched

Key stats

-40.4%

#2

34

Enterprise

1994

4,316

Melville, New York

Adoption by company size

SegmentShare of reviews
Small Business12.0%
Mid-Market42.9%
Enterprise45.0%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4254.5
2025 Q1144.6
2025 Q2124.5
2025 Q3944.4
2025 Q4394.4
2026 Q1194.4
2026 Q21044.2
2026 Q3624.5