CallMiner

#10 in Speech Analytics

Waltham, MA

Products on G2

251

Total reviews

4.5

Avg. star rating

CallMiner Eureka ranks #10 in Speech Analytics.
Reviews across CallMiner's portfolio declined 81.8% quarter-over-quarter.
CallMiner's 2 products span 6 categories on G2.
Mid-Market is the largest segment among reviewers, at 47.6%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across CallMiner's products.

Page views and citations · CallMiner

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Verint

Vitech

Balto

vFairs

Microsoft

Losing to

Based on reviewers of other products who said they switched from CallMiner.

Prodigal

Level AI

EvaluAgent

Capacity

Observe.AI

Key stats

-81.8%

#10

Mid-Market

2002

324

Waltham, MA

Adoption by company size

Segment	Share of reviews
Small Business	13.6%
Mid-Market	47.6%
Enterprise	38.8%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	18	4.5
2025 Q1	1	5.0
2025 Q2	7	4.8
2025 Q3	1	5.0
2025 Q4	6	4.8
2026 Q1	6	4.1
2026 Q2	11	4.5
2026 Q3	2	3.0

About CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.