G2 Vendor Directory

Verint Speech and Text Analytics

by Verint

89

Reviews

4.4

Star rating

#13

Rank in Speech Analytics

Pros and cons

Pros

  • Ease of Use
  • Accuracy
  • Analytics
  • Artificial Intelligence
  • Call Recording
  • Reporting

Cons

  • Accuracy Issues
  • Inaccuracy
  • Accent Recognition
  • Inadequate Reporting
  • Missing Features
  • Integration Issues

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for Verint Speech and Text Analytics.

Page views and citations · Verint Speech and Text Analytics

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

1

Cisco Unified Communications Manager (CallManager)

1 switched

Losing to

Based on reviewers of other products who said they switched from Verint Speech and Text Analytics.

1

Creovai

1 switched
2

NICE CXone

1 switched
3

Observe.AI

1 switched
4

CallMiner Eureka

1 switched

Key stats

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53

Enterprise

3

Adoption by company size

SegmentShare of reviews
Small Business5.6%
Mid-Market27.0%
Enterprise67.4%

Quarterly history

QuarterReviewsStar rating
2025 Q3184.3
2026 Q115.0

Satisfaction ratings

Ease of Use8.8
Ease of Setup8.5
Quality of Support8.5
Meets Requirements8.8

What reviewers say

Great Product for Call Analysis

4.0

“I like that I can quickly identify trends in calls which allows us to pivot quickly!”

Administrator

New to Speech Analytics, but impressed

4.0

“The ability to have real time insights on what's taking place on calls”

Executive Sponsor

Overall great product

3.5

“I like the reporting and dashboards available to data mine opportunities”

Product Management Senior Manager