G2 Vendor Directory

Assembled

#15 in Contact Center Workforce

San Francisco, California

2

Products on G2

212

Total reviews

4.6

Avg. star rating

  • Assembled WFM ranks #15 in Contact Center Workforce.
  • Reviews across Assembled's portfolio declined 75.0% quarter-over-quarter.
  • Assembled's 2 products span 8 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 63.3%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Assembled's products.

Page views and citations · Assembled

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Zendesk

7 switched
2

Playvox

5 switched
3

Verint

5 switched
4

When I Work

2 switched
5

TCP Software

2 switched

Losing to

Based on reviewers of other products who said they switched from Assembled.

1

Dialpad

12 switched
2

Playvox

1 switched
3

Verint

1 switched

Key stats

-75.0%

#15

8

Mid-Market

2018

130

San Francisco, California

$35.6K

Adoption by company size

SegmentShare of reviews
Small Business21.0%
Mid-Market63.3%
Enterprise15.7%

Quarterly history

QuarterTotal reviewsAvg. rating
2025 Q214.0
2025 Q374.9
2025 Q4484.4
2026 Q1144.7
2026 Q2244.3
2026 Q364.6