Verint Workforce Management
Reviews
Star rating
Rank in Contact Center Workforce
Pros and cons
Pros
- Ease of Use
- Efficiency
- Scheduling
- Features
- Simple
- Comprehensive Features
Cons
- Limited Customization
- Learning Curve
- User Interface Issues
- Feature Deficiency
- Poor Reporting
- Learning Difficulty
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 10.8% |
| Mid-Market | 34.7% |
| Enterprise | 54.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 2 | 4.5 |
| 2025 Q2 | 2 | 4.3 |
| 2025 Q3 | 29 | 4.3 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q1 | 2 | 4.3 |
| 2026 Q2 | 35 | 4.0 |
Satisfaction ratings
What reviewers say
Reliable Scheduling But Needs Better Customization
“I like that I can have a "full stack" integration with Five9, relying on cloud to cloud services. By integrating with the Five9 cloud, we are able to direct data between the two clouds (VCS and Five9) without having to act as an intermediary in our organization.”
Staffing made easy
“I appreciate how well Verint WFM integrates within the broader Verint ecosystem, as well as the breadth of capabilities it offers.”
Eases Scheduling, Empowers Management
“I like the easyness of Verint Workforce Management. It's easy to use and to teach new employees how to use it. I appreciate that it helps me help the managers and supervisors. It solves conflicts of leave and helps make sure the supervisors know where the employees are in what qu”