Zendesk
#1 in Live Chat4
Products on G2
7,720
Total reviews
4.3
Avg. star rating
- Zendesk for Customer Service ranks #1 in Live Chat.
- Reviews across Zendesk's portfolio declined 48.6% quarter-over-quarter.
- Zendesk's 4 products span 35 categories on G2.
- Mid-Market is the largest segment among reviewers, at 46.7%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-48.6%
#1
35
Mid-Market
2007
7,537
San Francisco, CA
$8.1M
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 39.5% |
| Mid-Market | 46.7% |
| Enterprise | 13.7% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 57 | 4.5 |
| 2025 Q1 | 48 | 3.9 |
| 2025 Q2 | 53 | 4.3 |
| 2025 Q3 | 455 | 4.5 |
| 2025 Q4 | 80 | 4.3 |
| 2026 Q1 | 145 | 4.3 |
| 2026 Q2 | 247 | 4.2 |
| 2026 Q3 | 127 | 4.3 |