Calabrio ONE
447
Reviews
4.4
Star rating
#2
Rank in Contact Center Workforce
Pros and cons
Pros
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
Cons
- Missing Features
- Poor Reporting
- Inadequate Reporting
- Not Intuitive
- Inaccurate Data Analysis
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-64.6%
61
Mid-Market
6
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.2% |
| Mid-Market | 55.2% |
| Enterprise | 36.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 16 | 4.6 |
| 2025 Q1 | 10 | 4.5 |
| 2025 Q2 | 3 | 4.8 |
| 2025 Q3 | 14 | 4.5 |
| 2025 Q4 | 36 | 4.4 |
| 2026 Q1 | 5 | 4.6 |
| 2026 Q2 | 48 | 4.3 |
| 2026 Q3 | 17 | 4.5 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup8.8
Quality of Support9.1
Meets Requirements9.0
What reviewers say
Easy, Efficient Work Force Management Platform
5.0
“It’s an all in one platform that helps support workforce management and quality monitoring. It simplifies the work by bringing different systems together, such as quality assurance, scheduling, and performance tracking. It’s efficient and makes scheduling easier than using spread”
Easy Leave Requests and Clear Daily Scheduling
5.0
“very easy to apply for leave requests and seeing your days schedule”
Boosts Productivity and Engagement with Flexible Scheduling and Feedback
4.0
“It improves employee productivity and engagement by providing scheduling flexibility and performance feedback”