NiCE

#12 in Auto Dialer

Hoboken, New Jersey

Products on G2

1,845

Total reviews

4.3

Avg. star rating

NICE CXone ranks #12 in Auto Dialer.
Reviews across NiCE's portfolio declined 100.0% quarter-over-quarter.
NiCE's 3 products span 18 categories on G2.
Mid-Market is the largest segment among reviewers, at 50.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across NiCE's products.

Page views and citations · NiCE

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Avaya

Five9

Cisco

Verint

Genesys

Losing to

Based on reviewers of other products who said they switched from NiCE.

Talkdesk

Genesys

Five9

Verint

Bright Pattern

Key stats

-100.0%

#12

Mid-Market

1986

14,296

Hoboken, New Jersey

Adoption by company size

Segment	Share of reviews
Small Business	13.2%
Mid-Market	50.5%
Enterprise	36.3%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	19	4.4
2025 Q1	9	4.3
2025 Q2	5	4.9
2025 Q3	7	3.9
2025 Q4	5	3.7
2026 Q1	2	4.3
2026 Q2	2	4.0

About NiCE

NiCE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NiCE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 5,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NiCE solutions. www.nice.com.