Observe.AI
#1 in Contact Center AI Observability1
Products on G2
306
Total reviews
4.5
Avg. star rating
- Observe.AI ranks #1 in Contact Center AI Observability.
- Observe.AI's 1 product span 6 categories on G2.
- Mid-Market is the largest segment among reviewers, at 58.2%.
Traffic & LLM citations
Source: G2 review data
Key stats
—
#1
6
Mid-Market
2017
350
San Francisco, California
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 25.2% |
| Mid-Market | 58.2% |
| Enterprise | 16.7% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q3 | 3 | 3.2 |
| 2025 Q4 | 1 | 4.5 |
| 2026 Q1 | 2 | 5.0 |
| 2026 Q3 | 36 | 4.3 |