Salesforce Agentforce
Reviews
Star rating
Rank in Conversational Interface Agents
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 22.4% |
| Mid-Market | 42.5% |
| Enterprise | 35.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 49 | 4.5 |
| 2025 Q2 | 96 | 4.4 |
| 2025 Q3 | 34 | 4.7 |
| 2025 Q4 | 642 | 4.3 |
| 2026 Q1 | 19 | 4.5 |
| 2026 Q2 | 356 | 4.3 |
| 2026 Q3 | 499 | 4.2 |
Satisfaction ratings
What reviewers say
Salesforce Agentforce: Seamless Workflow Integration with True AI Autonomy
“Salesforce Agentforce excels at taking AI from simple conversational assistance to full operational autonomy. What stands out most is how seamlessly it integrates into existing workflows across Sales, Service, and Marketing while drawing directly from real-time CRM and Data Cloud”
Helps Us Create Great Agents for Any Use Case
“Help is create good agents for any case that is needed, also you can talk to it in natural lenguaje and this will be easily created, also can help you in variety of issues”
Fast and Efficient with Some Hiccups
“I like Salesforce Agentforce because it's very fast, which helps with faster development. It's great how agents can split up and work on things faster, enhancing our efficiency. Also, the initial setup was very easy, which was a nice surprise.”