Zoho CRM
Reviews
Star rating
Rank in Client Portal
Pros and cons
Pros
- Ease of Use
- Features
- Integrations
- Lead Management
- Easy Integrations
- Helpful
Cons
- Learning Curve
- Limited Features
- Integration Issues
- Complexity
- Poor Customer Support
- Limited Customization
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 61.6% |
| Mid-Market | 32.3% |
| Enterprise | 6.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 45 | 4.5 |
| 2025 Q1 | 17 | 4.7 |
| 2025 Q2 | 52 | 4.5 |
| 2025 Q3 | 70 | 4.5 |
| 2025 Q4 | 73 | 4.4 |
| 2026 Q1 | 40 | 4.3 |
| 2026 Q2 | 46 | 4.3 |
| 2026 Q3 | 16 | 4.5 |
Satisfaction ratings
What reviewers say
Easy Setup, Organized Files, and Effortless Client Connections
“Zoho CRM makes my life easier. I like how it organizes my files, and I enjoy using it to connect with my clients. The initial setup was super easy.”
Powerful CRM with Great Automation and Integrations
“Zoho CRM gives us one platform to manage leads, customer interactions, and follow-ups. It's easy to navigate, and its automation cuts down repetitive work. Integrations with other Zoho apps and third-party tools keep our data connected, and the dashboards give clear visibility in”
Detailed, Scalable, and Easy to Customize for Our Business
“It’s very detailed and scalable, and we’re able to customize it to fit our business model.”