Zendesk Contact Center
Reviews
Star rating
Rank in Contact Center Workforce
Pros and cons
Pros
- Ease of Use
- Helpful
- Efficiency
- Features
- Customer Support
- Intuitive
Cons
- Workflow Disruption
- Inefficient Workflow
- Slow Performance
- Inefficiency
- Process Complexity
- Workflow Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 30.2% |
| Mid-Market | 59.2% |
| Enterprise | 10.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.5 |
| 2025 Q2 | 4 | 4.0 |
| 2025 Q3 | 2 | 4.8 |
| 2025 Q4 | 4 | 4.1 |
| 2026 Q1 | 9 | 4.2 |
| 2026 Q2 | 29 | 4.1 |
| 2026 Q3 | 13 | 4.6 |
Satisfaction ratings
What reviewers say
All-in-One Zendesk: Calling, AUX Scheduling, and Team Stats Made Easy
“I like the fact that we can now take calls on Zendesk. Back in 2024, we only used it for tickets, but now we can also AUX during our scheduled times—for example, AUXing for lunch and breaks or for coaching sessions. You name it, they have it. I also can pull up my teams stats for”
Centralized Client Information, but Clunky Mobile Setup
“I like that all my information is consolidated in one location, and I found the initial setup very easy.”
Makes managing customer conversations across channels much easier
“I like having customer conversations from different channels in one place. Our team handles both email and messaging, and Zendesk makes it much easier to manage the queue, assign conversations, and see the full customer history without jumping between different tools. I also like”