Zendesk for Customer Service
Reviews
Star rating
Rank in Proactive Notification
Pros and cons
Pros
- Ease of Use
- Features
- Customer Support
- Helpful
- Ticket Management
- Efficiency
Cons
- Missing Features
- Limited Features
- Learning Curve
- Limited Customization
- Complexity
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 40.6% |
| Mid-Market | 45.6% |
| Enterprise | 13.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 51 | 4.5 |
| 2025 Q1 | 44 | 3.9 |
| 2025 Q2 | 45 | 4.3 |
| 2025 Q3 | 439 | 4.5 |
| 2025 Q4 | 70 | 4.3 |
| 2026 Q1 | 123 | 4.3 |
| 2026 Q2 | 205 | 4.2 |
| 2026 Q3 | 105 | 4.2 |
Satisfaction ratings
What reviewers say
Quick Start, but Clunky Setup—Better Onboarding Would Unlock More Value
“It has not taken to long to get going with the basic versions but I feel we still are not using it to its potential and maybe having a better onboarding solution would help even if this was via AI”
Easy Seller Email Identification and Customer Profile Updates
“You can identify emails sent by seller, and also you can see when there have new update on the customer's profile.”
The gold standard for enterprise customer support
“Zendesk brings all customer interactions, including emails, live chat, and phone calls, into a single agent workspace. This way, teams can see the full conversation history without losing context or needing to contact the seller again. The workflow is very good cause you can see ”