Fin
Reviews
Star rating
Rank in Player Support Platforms
Pros and cons
Pros
- Helpful
- Ease of Use
- Features
- Efficiency
- Customer Support
- Automation
Cons
- Missing Features
- AI Limitations
- Limited Features
- Learning Curve
- Expensive
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 57.5% |
| Mid-Market | 37.9% |
| Enterprise | 4.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 89 | 4.7 |
| 2025 Q1 | 60 | 4.6 |
| 2025 Q2 | 91 | 4.5 |
| 2025 Q3 | 154 | 4.3 |
| 2025 Q4 | 95 | 4.4 |
| 2026 Q1 | 122 | 4.4 |
| 2026 Q2 | 64 | 4.2 |
| 2026 Q3 | 42 | 4.6 |
Satisfaction ratings
What reviewers say
A partnership that scales from start up to Enterprise level support
“The user interface for users and employees is easy to use and intuitive. I like that the chat history is persistent and closure of chats is controllable to allow reopening of topics.”
Highly Customizable Tool That Lightens Agent Workloads
“It's very customizable and allows me a way to lighten the workload of our agents”
Customizable Automation That Clears the Noise—With Some Context Gaps
“I use Fin to automate responses to our many clients. It helps filter out the noise so I can concentrate on real issues, while Fin handles user errors or misunderstandings. I like how customisable it is. I can create snippets for it to reference, adjust them when it gets something”