G2 Vendor Directory

Help Desk

210

Products

81.2K

Total reviews

4.5

Avg. rating

Salesforce Service Cloud by Salesforce leads the Help Desk category with a 4.4 rating from 8,464 reviews. Pylon has the strongest momentum in the category, up -97.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Help Desk.

LLM citations · Help Desk

Source: G2 review data

Key stats

Salesforce Service Cloud

Pylon

Small Business

Category trends

How the Help Desk market is moving, from G2 review and Grid data.

Which products are most adopted?
Which products are growing fastest?
Which products climbed the Grid most?
Which products are reviewers switching to?
Which products do enterprises choose?
Which products do mid-market buyers choose?
Which products do small businesses choose?
Which are growing fastest in enterprise?

Fastest growing

Ranked by G2 Momentum score.

All products

Ranked by G2 Grid position.

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