G2 Vendor Directory

Live Chat

242

Products

103K

Total reviews

4.5

Avg. rating

Zendesk for Customer Service by Zendesk leads the Live Chat category with a 4.3 rating from 7,115 reviews. Pylon has the strongest momentum in the category, up -97.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Live Chat.

LLM citations · Live Chat

Source: G2 review data

Key stats

Zendesk for Customer Service

Pylon

Small Business

Category trends

How the Live Chat market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Fin2,880 2
Zendesk for Customer Service2,431 3
Zoho Desk1,679 4
Tidio1,641 5
Salesforce Service Cloud1,309
Which products are growing fastest?
1
Salesforce Service Cloud67 2
Qualified22 3
Zoho Desk20 4
Tidio19 5
Smartsupp15
Which products climbed the Grid most?
1
LiveChat65 2
RingCentral Contact Center51 3
Jotform AI Agents26 4
Gorgias12 5
WhatsApp Business Platform7
Which products are reviewers switching to?
1
Zoho Desk619 2
Fin379 3
Qualified371 4
Zendesk for Customer Service354 5
HubSpot Service Hub295
Which products do enterprises choose?
1
Salesforce Service Cloud537 2
Zendesk for Customer Service286 3
Qualified250 4
UJET233 5
Drift194
Which products do mid-market buyers choose?
1
Zendesk for Customer Service1,076 2
Fin1,010 3
Qualified849 4
Salesforce Service Cloud540 5
Drift477
Which products do small businesses choose?
1
Fin1,722 2
Tidio1,459 3
Zoho Desk1,203 4
Zendesk for Customer Service1,019 5
Smartsupp832

Fastest growing

Ranked by G2 Momentum score.

1

Pylon

by Pylon · 111 reviews

4.7
2

HighLevel

by HighLevel · 654 reviews

4.6
3

Zenzap

by Zenzap · 91 reviews

4.5

All products

Ranked by G2 Grid position.

1

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3
2

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
3

Qualified

by Salesforce · 1,568 reviews

4.9
4

Zoho Desk

by Zoho · 8,038 reviews

4.4
5

Fin

by Fin · 3,941 reviews

4.5

Showing 5 of 242