Zoho Desk
8,038
Reviews
4.4
Star rating
#1
Rank in Customer Self-Service
Pros and cons
Pros
- Ease of Use
- Features
- Ticket Management
- Integrations
- Intuitive
- Simple
Cons
- Learning Curve
- Steep Learning Curve
- Limited Customization
- Complexity
- Not Intuitive
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-9.8%
58
Small Business
10
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 73.6% |
| Mid-Market | 23.0% |
| Enterprise | 3.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 222 | 4.5 |
| 2025 Q1 | 234 | 4.3 |
| 2025 Q2 | 267 | 4.4 |
| 2025 Q3 | 329 | 4.4 |
| 2025 Q4 | 304 | 4.4 |
| 2026 Q1 | 287 | 4.4 |
| 2026 Q2 | 285 | 4.4 |
| 2026 Q3 | 257 | 4.4 |
Satisfaction ratings
Ease of Use8.7
Ease of Setup8.4
Quality of Support8.5
Meets Requirements8.9
What reviewers say
Fácil de usar y con planes de pago para todos los presupuestos
5.0
“Tiene una gran facilidad de uso y, además, sus suscripciones de pago se adaptan a todos los presupuestos.”
Zoho Helpdesk: A Great Solution for Customers and Partners
4.5
“For Helpdesk, Zoho is good for solution for our customers and partners.”
Zoho Desk Makes Ticket Management Seamless with Fast, Intuitive Support
4.5
“Zoho Desk simplifies ticket management with its intuitive UI and easy-to-use tools, creating a seamless experience for both support teams and users. It’s also web-based, which helps with performance and enables faster support for customers. Their pricing models are very competiti”