BoldDesk
Reviews
Star rating
Rank in Multilingual Customer Support
Pros and cons
Pros
- Ease of Use
- Simple
- Customer Support
- User Interface
- Helpful
- Easy Setup
Cons
- Missing Features
- Limited Customization
- Learning Curve
- Ticket Management
- Ticketing Issues
- Not Intuitive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 55.8% |
| Mid-Market | 43.4% |
| Enterprise | 0.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 5.0 |
| 2025 Q1 | 4 | 4.4 |
| 2025 Q2 | 29 | 4.4 |
| 2025 Q3 | 23 | 4.4 |
| 2025 Q4 | 16 | 4.4 |
| 2026 Q1 | 4 | 4.4 |
| 2026 Q2 | 25 | 4.5 |
| 2026 Q3 | 8 | 4.8 |
Satisfaction ratings
What reviewers say
BoldDesk Simplifies Ticket Management and Enhances Support Efficiency
“What I like best about BoldDesk is its user-friendly interface, efficient ticket management system, and ease of tracking customer issues. The platform is intuitive, helps streamline support operations, improves team productivity, and provides good visibility into ticket status an”
User-Friendly, Budget-Friendly ITSM with Smooth Gmail Integration and Proactive Support
“It is very user friendly and is good for new user. It integrates well with Gmail and quickly performs the ticket creation as soon as an email is sent to a particular email address. When faced issue the support team proactively resolved the issue with correct steps for resolution.”
BoldDesk: Essential Tool with Room for Interface Improvement
“I think BoldDesk is one of the best tools I've used for system management. I really value the feedback feature, and during my time using the CSAT, it has been good. The ticket management aspect is appreciated as well. The initial setup was very usual and it was easy to complete.”