HubSpot Service Hub
3,017
Reviews
4.4
Star rating
#2
Rank in Customer Success
Pros and cons
Pros
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management
Cons
- Missing Features
- Limited Customization
- Limited Features
- Ticket Management
- Ticketing Issues
- Lack of Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+436.8%
59
Small Business
10
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 59.5% |
| Mid-Market | 37.0% |
| Enterprise | 3.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 26 | 4.4 |
| 2025 Q1 | 48 | 4.2 |
| 2025 Q2 | 27 | 4.4 |
| 2025 Q3 | 313 | 4.4 |
| 2025 Q4 | 29 | 4.3 |
| 2026 Q1 | 22 | 4.1 |
| 2026 Q2 | 19 | 4.2 |
| 2026 Q3 | 102 | 4.5 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.5
Quality of Support8.9
Meets Requirements8.7
What reviewers say
Organizes Referrals with Seamless Website Integration
4.5
“I really appreciate the different options for owner responses in HubSpot Service Hub, as it helps track times and information from vet referrals. It's super easy to search previous referrals, and the integration with our website is seamless. I also like that it keeps the informat”
All-in-One Client Info, But Confusing Add-Ons and Hub Terminology
2.5
“Connecting client info from new to retention all in one place”
Flexible Platform with Great Visibility into Support and Service
5.0
“Flexibility and visibility the platform gives my company into support and service related matters”