DevRev
Reviews
Star rating
Rank in Google Workspace Communication Tools
Pros and cons
Pros
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support
Cons
- Missing Features
- Limited Features
- Lack of Features
- Learning Curve
- Not Intuitive
- Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 34.1% |
| Mid-Market | 53.4% |
| Enterprise | 12.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 9 | 4.6 |
| 2025 Q1 | 9 | 4.6 |
| 2025 Q2 | 6 | 4.5 |
| 2025 Q3 | 29 | 4.3 |
| 2025 Q4 | 1 | 4.0 |
| 2026 Q1 | 5 | 3.3 |
| 2026 Q2 | 41 | 4.0 |
| 2026 Q3 | 3 | 4.0 |
Satisfaction ratings
What reviewers say
A Modern CRM That Has Streamlined Our Post-Sales Support!
“What stands out the most is DevRev's modern approach to customer support, seamless collaboration capabilities, and its ability to bring customer conversations, tickets, and service workflows into a single platform.”
Very Slow Performance with Frequent Logouts Every 10–15 Minutes
“The Tool is very Slow as every 10 to 15 Minutes It will Log OUT as I do Not see Much changes”
Strong Automation Enhances Customer Management
“I like DevRev's strong automation capabilities without being rigid, which allows us to set up rules to auto-route cases like payment failures or profile issues. The unified customer context is incredibly valuable because one view shows past cases, which cuts down a lot of back an”