Sprinklr Service
Reviews
Star rating
Rank in Conversational Commerce Platforms
Pros and cons
Pros
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Simple
Cons
- Complexity
- Learning Curve
- Missing Features
- Slow Loading
- Steep Learning Curve
- Time Delays
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 28.3% |
| Mid-Market | 30.9% |
| Enterprise | 40.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 13 | 4.1 |
| 2025 Q1 | 2 | 4.5 |
| 2025 Q2 | 14 | 4.1 |
| 2025 Q3 | 175 | 4.3 |
| 2025 Q4 | 23 | 4.3 |
| 2026 Q1 | 17 | 4.3 |
| 2026 Q2 | 14 | 4.1 |
| 2026 Q3 | 19 | 4.2 |
Satisfaction ratings
What reviewers say
Great Features, Complex to Setup
“We really like the range of Customer support services that Sprinklr provides, and the fact that they quickly develop and adapt to new social media networks as they arise. We also like the reporting aspects and the depth of the tool.”
Strong multi channel customer service platform
“I find that it is a strong tool that brings voice, email, chat, messaging and socials into a single agent workplace so that our team sees full customer history into one place”
Connected and organized
“What I like most is how it helps us simplify our processes across all platforms. The analytics also support us a lot when it comes to making strategic decisions.”