LogMeIn Rescue
239
Reviews
4.5
Star rating
#5
Rank in Remote Video Support
Pros and cons
Pros
- Ease of Use
- Remote Support
- Remote Access
- Remote Control
- Customer Support
- Reliability
Cons
- Expensive
- Feature Limitations
- Limited Features
- Ticketing Issues
- Missing Features
- Admin
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-88.9%
72
Mid-Market
7
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 32.9% |
| Mid-Market | 40.1% |
| Enterprise | 27.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 1 | 4.0 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 4.8 |
| 2025 Q4 | 1 | 3.5 |
| 2026 Q1 | 3 | 2.7 |
| 2026 Q2 | 9 | 4.0 |
| 2026 Q3 | 1 | 3.5 |
Satisfaction ratings
Ease of Use9.3
Ease of Setup9.4
Quality of Support9.0
Meets Requirements9.3
What reviewers say
Makes Customer Issues Easy to See and Understand
5.0
“it helps me to see and understand the issue that a customer is experiencing”
Easy to Use and Reliable for Assisting Clients
4.5
“It is easy to use and I can rely on it when I need to assist a client.”
Easy, Simple Remote Support with LogMeIn
4.0
“It is pretty easy and simple to remote into our customer's computers for software support.”