monday service
Reviews
Star rating
Rank in Service Desk
Pros and cons
Pros
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Cons
- Limited Features
- Performance Issues
- Limited Functionality
- Limited Automation
- Ticketing Issues
- Not Intuitive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 35.9% |
| Mid-Market | 52.0% |
| Enterprise | 12.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 4.5 |
| 2025 Q3 | 2 | 4.8 |
| 2025 Q4 | 48 | 4.1 |
| 2026 Q1 | 8 | 4.7 |
| 2026 Q2 | 33 | 5.0 |
| 2026 Q3 | 147 | 4.4 |
Satisfaction ratings
What reviewers say
Extremely User-Friendly, Fast, and Keeps Our Team Organized
“Monday is extremely user-friendly and takes the headaches out of tracking prospect information. It helps me stay organized and keeps my team in the loop. It also feels fast-paced—never slow or lagging. The AI features are helpful, and the customer support is phenomenal.”
Highly Customizable, User-Friendly Monday.com
“How customizable it is, how many different things you can do with it, how user friendly the UI is, the list goes on and on. I honestly really love Monday.com”
Streamlined Cross-Department Ticketing with Helpful Linked Wiki Pages
“The ability to have folks from different departments across our org be able to submit tickets for standardized needs and be able to access information from wiki pages linked in the portal.”