G2 Vendor Directory

Contact Center Knowledge Base

54

Products

31K

Total reviews

4.6

Avg. rating

Salesforce Service Cloud by Salesforce leads the Contact Center Knowledge Base category with a 4.4 rating from 8,464 reviews. DevRev has the strongest momentum in the category, up -92.7% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Contact Center Knowledge Base.

LLM citations · Contact Center Knowledge Base

Source: G2 review data

Key stats

Salesforce Service Cloud

DevRev

Mid-Market

Category trends

How the Contact Center Knowledge Base market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Guru1,996 2
Salesforce Service Cloud1,850 3
Zoho Desk1,052 4
Talkdesk602 5
NICE CXone261
Which products climbed the Grid most?
1
livepro Knowledge Management24 2
Knowmax16 3
Capacity11 4
Shelf7 5
BoldDesk7
Which products are reviewers switching to?
1
Talkdesk76 2
Zoho Desk40 3
NICE CXone17 4
Five9 Intelligent Cloud Contact Center Platform16 5
Ozonetel15
Which products do enterprises choose?
1
Salesforce Service Cloud720 2
Guru606 3
Talkdesk121 4
NICE CXone78 5
ServiceNow Customer Service Management67
Which products do mid-market buyers choose?
1
Guru1,098 2
Salesforce Service Cloud782 3
Talkdesk341 4
Zoho Desk226 5
NICE CXone146
Which products do small businesses choose?
1
Zoho Desk793 2
Salesforce Service Cloud308 3
Guru277 4
Talkdesk140 5
Document360101

Fastest growing

Ranked by G2 Momentum score.

1

DevRev

by DevRev · 210 reviews

4.3
2

BoldDesk

by Syncfusion · 154 reviews

4.5
3

ServiceNow Customer Service Management

by ServiceNow · 523 reviews

4.4

All products

Ranked by G2 Grid position.

1

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
2

Zoho Desk

by Zoho · 8,038 reviews

4.4
3

Guru

by Guru · 2,343 reviews

4.7
4

Talkdesk

by Talkdesk · 2,606 reviews

4.4
5

livepro Knowledge Management

by livepro · 168 reviews

4.8

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