livepro Knowledge Management
Reviews
Star rating
Rank in Contact Center Knowledge Base
Pros and cons
Pros
- Ease of Use
- Knowledge Base
- Helpful
- Intuitive
- Features
- Customer Support
Cons
- Inefficient Search
- Inefficient Search Function
- Search Limitations
- Search Functionality
- Improvement Needed
- Poor Search Functionality
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 18.2% |
| Mid-Market | 56.2% |
| Enterprise | 25.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 15 | 4.9 |
| 2026 Q1 | 77 | 4.7 |
| 2026 Q2 | 2 | 4.5 |
Satisfaction ratings
What reviewers say
Effortless Setup & Exceptional Support
“I love that livepro Knowledge Management makes it easy to consolidate our knowledge base for over 50 locations into one central location for contact center agents. The team really enjoys the ease of use and intuitive user experience. Additionally, their team are great partners wh”
Simplified Knowledge Management, Unmatched Ease of Use
“I love how simple LivePro Knowledge Management is to use. It's really easy to create an article and to provide training to our staff, which helps them start building their own articles based on our needs. The simple templates available make it very straightforward to use. One of ”
User-Friendly and Easy to Navigate With a Clear Layout
“It’s user-friendly, useful, and very easy to navigate, with a clear layout that makes it simple to find what I need.”