Five9 Intelligent Cloud Contact Center Platform
Reviews
Star rating
Rank in Call Compliance
Pros and cons
Pros
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup
Cons
- Call Issues
- Missing Features
- Complexity
- Technical Issues
- Poor Customer Support
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 23.8% |
| Mid-Market | 56.5% |
| Enterprise | 19.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 32 | 4.5 |
| 2025 Q1 | 59 | 4.5 |
| 2025 Q2 | 14 | 4.9 |
| 2025 Q3 | 34 | 4.4 |
| 2025 Q4 | 19 | 4.3 |
| 2026 Q1 | 17 | 4.4 |
| 2026 Q2 | 20 | 4.0 |
| 2026 Q3 | 7 | 4.8 |
Satisfaction ratings
What reviewers say
Effortless Configuration, Excellent IVR Tools
“I like that Five9 Intelligent Cloud Contact Center Platform is easily configured, which is really helpful for managing both outbound and inbound traffic, as well as IVR. The drag and drop features in the IVR are particularly helpful in configuring our routing solutions. It's cruc”
Easy to Use, Seamless Integrations with Five9
“Its ease of use and its ability to integrate with other systems.”
Comprehensive and Efficient, But Connectivity Issues Persist
“I love the progressive and predictive features of the Five9 Intelligent Cloud Contact Center Platform. It makes my life easier because I don't have to deal with making notes or tracking customer information manually. Five9 does everything for me, saving numbers, emails, and all t”