Shelf
Reviews
Star rating
Rank in Contact Center Knowledge Base
Pros and cons
Pros
- Ease of Use
- Time-saving
- Visibility
- AI Technology
- AI Features
- Layout Organization
Cons
- Editing Limitations
- Editing Difficulties
- Lack of Smoothness
- Inefficient Search Function
- Inefficiency
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 14.9% |
| Mid-Market | 56.7% |
| Enterprise | 28.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 5.0 |
| 2025 Q4 | 1 | 4.0 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Keeps Everything Organized, But Search Could Be Smoother
“What I like best about Shelf is that it has all the info and processes in one place. Super easy to find what I need without digging through a bunch of stuff. It saves time and keeps things organized.”
Solid Knowledge Management System that Delivers what it Promises
“Shelf makes managing your company knowledge easy. It help your optimize your knowledge for use with AI chat bots. Without Shelf, it would be impossible to ensure that our AI Chatbot delivers the right answers to our internal and external customers.”
Knowledge Retrieval and Management as it should be
“Integration with our contact center solution was seamless and easy. The Search Copilot feature has significantly reduced time spent by our agents looking for answers. The Content Intelligence feature has benefited content adminstrators and knowledge seekers alike, in ensuring t”