NICE CXone
1,730
Reviews
4.3
Star rating
#12
Rank in Auto Dialer
Pros and cons
Pros
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface
Cons
- Call Issues
- Technical Issues
- Missing Features
- Poor Customer Support
- Learning Curve
- Slow Loading
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
51
Mid-Market
13
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.6% |
| Mid-Market | 52.2% |
| Enterprise | 34.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 19 | 4.4 |
| 2025 Q1 | 9 | 4.3 |
| 2025 Q2 | 4 | 4.9 |
| 2025 Q3 | 4 | 4.4 |
| 2025 Q4 | 4 | 3.6 |
| 2026 Q1 | 2 | 4.3 |
| 2026 Q2 | 2 | 4.0 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.3
Quality of Support8.6
Meets Requirements8.9
What reviewers say
Efficient but Faces Audio Challenges
3.5
“I do like this part of the NiCE CXone system. It's quick and fast and doesn't really lag unless you're on a call. It is an easy system to navigate. The initial setup is pretty easy.”
Cxone Simplifies Calling and Scheduling in One Place
4.5
“Cxone helps us make calls and also keeps our schedules saved. Previously, we had to use two different apps to handle these two tasks.”
Great Lead Visibility, but Reporting Still Hard to Understand
3.5
“The ability to see what leads were remaining and how many were queued up for dialing”