Guru
Reviews
Star rating
Rank in Insight Engines
Pros and cons
Pros
- Ease of Use
- Helpful
- Comprehensive Information
- Easy Access
- Information Accuracy
- Efficiency
Cons
- Search Functionality
- Inefficient Search
- Search Functionality Issues
- Inefficient Searching
- Organizational Challenges
- Inefficient Search Functionality
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.9% |
| Mid-Market | 56.6% |
| Enterprise | 29.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 63 | 4.8 |
| 2025 Q1 | 76 | 4.8 |
| 2025 Q2 | 34 | 4.8 |
| 2025 Q3 | 59 | 4.7 |
| 2025 Q4 | 48 | 4.8 |
| 2026 Q1 | 48 | 4.8 |
| 2026 Q2 | 15 | 4.6 |
| 2026 Q3 | 4 | 5.0 |
Satisfaction ratings
What reviewers say
Fast Knowledge Search with a Clean, Training-Friendly UI
“I find Guru easy to read, edit, and add content to. I like being able to manage which teams can access specific cards and group pages, share articles with people I’m training, and highlight information on pages. I can find information quickly with Guru AI or keyword search, which”
Guru: Fast, Customizable Knowledge Base with Excellent AI Card Suggestions
“We use Guru daily, it's an excelent customizable instruction manual with many different cards that cover many, many issues, it contains the procedures that we'll take during customer support cases, how to identify when to use those procedures and when not to, it's really well bui”
Guru Always Delivers Helpful Answers and Reviewable Cards
“I love that I can post a question or write about a particular case in which I need help with deciding which process is best to proceed with and Guru always gives me the results. Also provides Guru cards I can review for further information.”