Document360
Reviews
Star rating
Rank in Help Authoring Tool (HAT)
Pros and cons
Pros
- Ease of Use
- Features
- Customer Support
- Helpful
- User Interface
- Intuitive
Cons
- Missing Features
- Editing Difficulties
- Expensive
- Limited Customization
- Formatting Issues
- Editing Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 40.8% |
| Mid-Market | 47.2% |
| Enterprise | 11.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.6 |
| 2025 Q1 | 2 | 4.8 |
| 2025 Q2 | 24 | 4.3 |
| 2025 Q3 | 21 | 4.8 |
| 2025 Q4 | 13 | 4.3 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 25 | 4.4 |
| 2026 Q3 | 24 | 4.9 |
Satisfaction ratings
What reviewers say
Helpful, Kept the field teams moving with Offline Access to Critical SOPs
“The ability to export and maintain offline documentation packs is a game-changer for our field operations. Whether our engineers are working in remote facilities, underground sites, or locations with highly restricted internet access, they can take essential, fully formatted o”
AI-Powered search makes finding documentation easier
“I like the AI-powered search capability. Instead of knowing the exact keyword or document title, users can ask questions in natural language and quickly find relevant information from the knowledge base.”
No More Lost Edits in Our SOPs
“The level of detail in Document360's Version History is Fantastic. Every single edit, draft save, or structural update is automatically logged into a detailed version list. You can compare two versions side-by-side with clear color-coded text diffs to see precisely what cha”