Zoom Virtual Agent
Reviews
Star rating
Rank in Chatbots
Pros and cons
Pros
- Useful
- Ease of Use
- Integrations
- Helpful
- Automation
- Time-saving
Cons
- AI Limitations
- Inaccuracy
- AI Inaccuracy
- Not Intuitive
- Unclear Understanding
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 23.5% |
| Mid-Market | 70.9% |
| Enterprise | 5.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q3 | 15 | 4.5 |
| 2025 Q4 | 8 | 4.3 |
| 2026 Q1 | 4 | 4.3 |
| 2026 Q2 | 13 | 4.6 |
Satisfaction ratings
What reviewers say
Clean UI and Easy Setup, But Needs Better Spacing
“The best thing I like about Zoom Virtual Agent is the ease of usage. The UI is very clean and nice, and it's easier to navigate. I use it for troubleshooting and connectivity problems, like when I'm not able to get into a meeting or need to set up a meeting. We switched from Micr”
Automatización Potente, Fácil de Configurar
“Me gusta que Zoom Virtual Agent automatiza tareas y que, cuando el problema es muy complejo, transfiere de inmediato a un agente humano en vivo. Se organiza bien fácil a través de su panel. También me ayuda a responder preguntas recurrentes 24/7 al alimentarse de la base de datos”
Efficient Automation with Excellent Support
“I really appreciate how Zoom Virtual Agent has saved us a lot of time and manpower by handling repetitive tasks efficiently. It's impressive how the quality of the answers and the resolution rate has improved since we trained it with our knowledge base. The agent works pretty wel”