G2 Vendor Directory

Chatbots

207

Products

80.6K

Total reviews

4.6

Avg. rating

Qualified by Salesforce leads the Chatbots category with a 4.9 rating from 1,568 reviews. HighLevel has the strongest momentum in the category, up -83.8% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Chatbots.

LLM citations · Chatbots

Source: G2 review data

Key stats

Qualified

HighLevel

Small Business

Category trends

How the Chatbots market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Fin2,108 2
Zendesk for Customer Service1,545 3
Tidio1,314 4
Qualified1,287 5
Drift943
Which products are growing fastest?
1
Qualified22 2
Tidio20 3
Kore.AI18 4
Joule6 5
AiSensy6
Which products climbed the Grid most?
1
ServiceNow EmployeeWorks35 2
Google Cloud Agent Assist33 3
AWS Chatbot15 4
Jotform AI Agents14 5
Genesys Cloud CX8
Which products are reviewers switching to?
1
Qualified348 2
Fin242 3
Birdeye152 4
Zendesk for Customer Service90 5
Tidio89
Which products do enterprises choose?
1
Qualified269 2
Drift209 3
Kore.AI190 4
Paylocity164 5
Zendesk for Customer Service164
Which products do mid-market buyers choose?
1
Qualified873 2
Fin777 3
Zendesk for Customer Service669 4
Drift504 5
Paylocity190
Which products do small businesses choose?
1
Fin1,176 2
Tidio1,163 3
Zendesk for Customer Service679 4
Smartsupp554 5
Jotform AI Agents364
Which are growing fastest in enterprise?
1
Qualified10 2
Kore.AI7 3
Genesys Cloud CX1

Fastest growing

Ranked by G2 Momentum score.

1

HighLevel

by HighLevel · 654 reviews

4.6
2

Qualified

by Salesforce · 1,568 reviews

4.9
3

Kore.AI

by Kore.ai · 507 reviews

4.6

All products

Ranked by G2 Grid position.

1

Qualified

by Salesforce · 1,568 reviews

4.9
2

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3
3

Fin

by Fin · 3,941 reviews

4.5
4

Jotform AI Agents

by Jotform · 839 reviews

4.5
5

Tidio

by Tidio · 1,999 reviews

4.6

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