Fathom
7,101
Reviews
5.0
Star rating
#1
Rank in Transcription
Pros and cons
Pros
- AI Summary
- Accuracy
- Helpful
- Ease of Use
- Note-taking
- Summaries
Cons
- Meeting Management
- Recording Issues
- Missing Features
- Call Issues
- Recording Limitations
- Joining Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-40.4%
98
Small Business
8
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 78.2% |
| Mid-Market | 19.6% |
| Enterprise | 2.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 854 | 5.0 |
| 2025 Q1 | 713 | 5.0 |
| 2025 Q2 | 607 | 5.0 |
| 2025 Q3 | 515 | 5.0 |
| 2025 Q4 | 363 | 5.0 |
| 2026 Q1 | 303 | 4.9 |
| 2026 Q2 | 267 | 4.9 |
| 2026 Q3 | 159 | 5.0 |
Satisfaction ratings
Ease of Use9.7
Ease of Setup9.7
Quality of Support9.8
Meets Requirements9.7
What reviewers say
the best platform for summarizing meetings
5.0
“The summaries provided are exceptionally comprehensive and effective; while it may not be as simple to use as some other platforms, it is highly thorough and effective.”
Helpful Transcript Summaries Great Video Quality
5.0
“I find the transcript in the summary is very helpful and good quality videoing”
Organiza videollamadas con facilidad: integración con Meet, resúmenes y transcripciones geniales
5.0
“Nos sirve mucho a la hora de organizar nuestras videollamadas. Se integra fácilmente con Meet, y los resúmenes que nos envían son muy buenos. Además, las transcripciones son geniales.”