G2 Vendor Directory

Qualified

by Salesforce

1,568

Reviews

4.9

Star rating

#1

Rank in Bot Platforms

Pros and cons

Pros

  • Customer Support
  • Helpful
  • Features
  • Ease of Use
  • Customer Service
  • Customer Engagement

Cons

  • Learning Curve
  • Missing Features
  • Steep Learning Curve
  • Limited Customization
  • Complexity
  • Limitations

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for Qualified.

Page views and citations · Qualified

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

Losing to

Based on reviewers of other products who said they switched from Qualified.

Key stats

+58.5%

98

Mid-Market

11

Adoption by company size

SegmentShare of reviews
Small Business9.0%
Mid-Market69.5%
Enterprise21.4%

Quarterly history

QuarterReviewsStar rating
2024 Q4245.0
2025 Q1645.0
2025 Q2745.0
2025 Q3625.0
2025 Q4855.0
2026 Q1964.9
2026 Q2415.0
2026 Q3654.8

Satisfaction ratings

Ease of Use9.3
Ease of Setup9.3
Quality of Support9.9
Meets Requirements9.6

What reviewers say

AI-Powered Lead Conversion with Insightful Conversation Reports

5.0

“I like that Qualified’s AI SDR helps us showcase that our brand is cutting edge and lives and breathes what we speak and share. It’s extremely helpful to review conversation details. We created a report to export conversations and assess themes people bring up on our website, whi”

Owner

Great platform and an even better team to work with

5.0

“Working with Qualified has been a great experience from day one. Our rep, James, was responsive, knowledgeable, and genuinely invested in our success. He took the time to understand our sales and marketing goals and helped us get set up quickly. The platform makes it easy to enga”

Marketing Automation Manager

Qualified Delivered on Our Go-Live Date with Excellent Dedicated Support

5.0

“We purchased Qualified with a short ramp time ahead of our new site’s go-live date. I was very impressed with how they delivered on their promise to meet our go-live date. I’m also very impressed with their resource model and the assignment of a dedicated Qualified Success Archit”

Chief Marketing Officer