G2 Vendor Directory

Halo Service Solutions

#23 in IT Service Management (ITSM) Tools

Stowmarket, England

3

Products on G2

86

Total reviews

4.6

Avg. star rating

  • HaloITSM ranks #23 in IT Service Management (ITSM) Tools.
  • Reviews across Halo Service Solutions's portfolio declined 55.6% quarter-over-quarter.
  • Halo Service Solutions's 3 products span 4 categories on G2.
  • Small Business is the largest segment among reviewers, at 59.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Halo Service Solutions's products.

Page views and citations · Halo Service Solutions

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Kaseya

4 switched
2

ConnectWise

3 switched
3

Zendesk

3 switched
4

N-able

2 switched
5

Atlassian

2 switched

Losing to

Based on reviewers of other products who said they switched from Halo Service Solutions.

1

Freshworks

3 switched
2

Zoho

2 switched
3

SuperOps Inc

2 switched
4

Accelo

1 switched
5

monday.com

1 switched

Key stats

-55.6%

#23

4

Small Business

1994

347

Stowmarket, England

Adoption by company size

SegmentShare of reviews
Small Business59.5%
Mid-Market26.2%
Enterprise14.3%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q415.0
2025 Q125.0
2025 Q254.7
2025 Q315.0
2025 Q424.5
2026 Q144.6
2026 Q293.7
2026 Q344.5