G2 Vendor Directory

IT Service Management (ITSM) Tools

73

Products

40K

Total reviews

4.4

Avg. rating

ServiceNow IT Service Management by ServiceNow leads the IT Service Management (ITSM) Tools category with a 4.5 rating from 2,010 reviews. NinjaOne has the strongest momentum in the category, up +9.4% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in IT Service Management (ITSM) Tools.

LLM citations · IT Service Management (ITSM) Tools

Source: G2 review data

Key stats

ServiceNow IT Service Management

NinjaOne

Mid-Market

Category trends

How the IT Service Management (ITSM) Tools market is moving, from G2 review and Grid data.

Which products are most adopted?
Which products are growing fastest?
Which products climbed the Grid most?
Which products are reviewers switching to?
Which products do enterprises choose?
Which products do mid-market buyers choose?
Which products do small businesses choose?
Which are growing fastest in enterprise?

Fastest growing

Ranked by G2 Momentum score.

All products

Ranked by G2 Grid position.

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