G2 Vendor Directory

SysAid

#13 in Service Desk

Toronto, Canada

1

Products on G2

758

Total reviews

4.5

Avg. star rating

  • SysAid ranks #13 in Service Desk.
  • Reviews across SysAid's portfolio declined 63.6% quarter-over-quarter.
  • SysAid's 1 product span 3 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 59.4%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across SysAid's products.

Page views and citations · SysAid

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

BMC Helix

14 switched
2

Ziff Davis

12 switched
3

ServiceNow

8 switched
4

Zendesk

7 switched
5

SolarWinds Worldwide LLC

5 switched

Losing to

Based on reviewers of other products who said they switched from SysAid.

1

NinjaOne

11 switched
2

Zoho

6 switched
3

Freshworks

4 switched
4

ServiceNow

4 switched
5

Zendesk

3 switched

Key stats

-63.6%

#13

3

Mid-Market

2002

271

Toronto, Canada

Adoption by company size

SegmentShare of reviews
Small Business11.0%
Mid-Market59.4%
Enterprise29.6%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4104.7
2025 Q164.6
2025 Q274.6
2025 Q344.6
2025 Q444.6
2026 Q184.4
2026 Q2114.3
2026 Q344.8