Halo Service Desk
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 47.1% |
| Mid-Market | 35.3% |
| Enterprise | 17.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q2 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Easy Ticket Management and SLA Tracking Made Simple
“Very easy for ticket management and keeping track of SLA's on the said tickets and easy for updating the customer”
Fantastic; Simple and Effective
“The Halo Service Desk offering is both simple and effective, which is very rare for Service Desk software. As a new company, we looked for software that would meet our needs and reflect our growth in its capability; Halo Service Desk does this. It's simple and easy to use for a”
Great System and Team
“Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in every way such as creating unique tickets, setting up schedule tickets. There is many features you can integrate with the system such as SCCM, TeamViewer, AD a”