HaloITSM
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Cons
- Limited Customization
- Ticketing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 5.0% |
| Mid-Market | 55.0% |
| Enterprise | 40.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 2 | 4.8 |
| 2026 Q2 | 3 | 4.3 |
Satisfaction ratings
What reviewers say
HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package
“HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms.”
All-in-One, Easy-to-Use Platform—Though Ticket Writing Can Feel Long-Winded
“It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system”
Highly Collaborative Halo Developers and Flexible Core Customization
“We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options.”