ServiceNow
#1 in Service Desk28
Products on G2
7,198
Total reviews
4.4
Avg. star rating
- ServiceNow IT Service Management ranks #1 in Service Desk.
- Reviews across ServiceNow's portfolio declined 79.7% quarter-over-quarter.
- ServiceNow's 28 products span 108 categories on G2.
- Enterprise is the largest segment among reviewers, at 60.4%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-79.7%
#1
108
Enterprise
2004
35,078
Santa Clara, CA
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.8% |
| Mid-Market | 25.8% |
| Enterprise | 60.4% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 40 | 4.6 |
| 2025 Q1 | 135 | 4.5 |
| 2025 Q2 | 575 | 4.5 |
| 2025 Q3 | 315 | 4.3 |
| 2025 Q4 | 159 | 4.4 |
| 2026 Q1 | 297 | 4.4 |
| 2026 Q2 | 2,710 | 4.3 |
| 2026 Q3 | 551 | 4.3 |