BMC Helix

#19 in Network Automation Tools

N/A

Products on G2

786

Total reviews

3.9

Avg. star rating

TrueSight Automation for Networks ranks #19 in Network Automation Tools.
Reviews across BMC Helix's portfolio grew 216.7% quarter-over-quarter.
BMC Helix's 14 products span 25 categories on G2.
Enterprise is the largest segment among reviewers, at 54.2%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across BMC Helix's products.

Page views and citations · BMC Helix

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

ServiceNow

Microsoft

Zabbix

LogicMonitor

Amazon Web Services (AWS)

1 switched

Losing to

Based on reviewers of other products who said they switched from BMC Helix.

ServiceNow

Freshworks

SysAid

Atlassian

Zoho

Key stats

+216.7%

#19

Enterprise

2025

1,587

N/A

Adoption by company size

Segment	Share of reviews
Small Business	12.3%
Mid-Market	33.5%
Enterprise	54.2%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	1	5.0
2025 Q3	3	4.0
2026 Q1	2	4.0
2026 Q2	6	3.3
2026 Q3	19	3.7

About BMC Helix

BMC Helix, now operating as an independent company, helps the world’s most forward-thinking IT organizations turn AI into action – unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps.