Freshworks
#1 in Call Center Infrastructure (CCI)13
Products on G2
8,879
Total reviews
4.5
Avg. star rating
- Freshdesk ranks #1 in Call Center Infrastructure (CCI).
- Reviews across Freshworks's portfolio declined 23.8% quarter-over-quarter.
- Freshworks's 13 products span 120 categories on G2.
- Small Business is the largest segment among reviewers, at 51.7%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-23.8%
#1
120
Small Business
2010
7,783
San Mateo, CA
$136.1K
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 51.7% |
| Mid-Market | 37.8% |
| Enterprise | 10.4% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 279 | 4.5 |
| 2025 Q1 | 37 | 4.3 |
| 2025 Q2 | 87 | 4.4 |
| 2025 Q3 | 74 | 4.4 |
| 2025 Q4 | 61 | 4.2 |
| 2026 Q1 | 130 | 4.5 |
| 2026 Q2 | 80 | 4.1 |
| 2026 Q3 | 61 | 4.1 |