Zoho
#1 in Customer Self-Service96
Products on G2
32.5K
Total reviews
4.4
Avg. star rating
- Zoho Desk ranks #1 in Customer Self-Service.
- Reviews across Zoho's portfolio declined 39.8% quarter-over-quarter.
- Zoho's 96 products span 223 categories on G2.
- Small Business is the largest segment among reviewers, at 66.9%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-39.8%
#1
223
Small Business
1996
30,913
Austin, TX
$84K
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.9% |
| Mid-Market | 25.8% |
| Enterprise | 7.3% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 674 | 4.5 |
| 2025 Q1 | 595 | 4.5 |
| 2025 Q2 | 735 | 4.5 |
| 2025 Q3 | 912 | 4.5 |
| 2025 Q4 | 1,123 | 4.5 |
| 2026 Q1 | 1,001 | 4.5 |
| 2026 Q2 | 1,138 | 4.5 |
| 2026 Q3 | 685 | 4.5 |