Gladly
#11 in Contact Center1
Products on G2
1,113
Total reviews
4.7
Avg. star rating
- Gladly ranks #11 in Contact Center.
- Reviews across Gladly's portfolio declined 87.5% quarter-over-quarter.
- Gladly's 1 product span 9 categories on G2.
- Mid-Market is the largest segment among reviewers, at 61.0%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-87.5%
#11
9
Mid-Market
2014
222
San Francisco, California
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 22.4% |
| Mid-Market | 61.0% |
| Enterprise | 16.6% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 27 | 4.5 |
| 2025 Q1 | 26 | 4.6 |
| 2025 Q2 | 26 | 4.7 |
| 2025 Q3 | 26 | 4.5 |
| 2025 Q4 | 28 | 4.5 |
| 2026 Q1 | 16 | 4.7 |
| 2026 Q2 | 16 | 4.5 |
| 2026 Q3 | 2 | 4.5 |