Sprinklr

#1 in Social Commerce Platforms

New York

Products on G2

2,239

Total reviews

4.2

Avg. star rating

Sprinklr Social ranks #1 in Social Commerce Platforms.
Reviews across Sprinklr's portfolio grew 10.7% quarter-over-quarter.
Sprinklr's 4 products span 29 categories on G2.
Enterprise is the largest segment among reviewers, at 46.1%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Sprinklr's products.

Page views and citations · Sprinklr

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Hootsuite

42 switched

LivePerson

34 switched

Ignite Enterprise Software Solutions

30 switched

Sprout Social

28 switched

Salesforce

23 switched

Losing to

Based on reviewers of other products who said they switched from Sprinklr.

Sprout Social

Hootsuite

Meltwater

Dash Social

Birdeye

Key stats

+10.7%

Enterprise

2009

9,888

New York

Adoption by company size

Segment	Share of reviews
Small Business	24.8%
Mid-Market	29.1%
Enterprise	46.1%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	41	4.1
2025 Q1	13	4.4
2025 Q2	51	4.0
2025 Q3	279	4.2
2025 Q4	31	4.4
2026 Q1	64	4.3
2026 Q2	28	4.1
2026 Q3	31	4.2

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.