G2 Vendor Directory

Contact Center

141

Products

50.8K

Total reviews

4.5

Avg. rating

Salesforce Service Cloud by Salesforce leads the Contact Center category with a 4.4 rating from 8,464 reviews. ServiceNow Customer Service Management has the strongest momentum in the category, up -69.7% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Contact Center.

LLM citations · Contact Center

Source: G2 review data

Key stats

Salesforce Service Cloud

ServiceNow Customer Service Management

Mid-Market

Category trends

How the Contact Center market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Salesforce Service Cloud2,822 2
Talkdesk1,879 3
NICE CXone1,355 4
CloudTalk1,213 5
Aircall1,186
Which products are growing fastest?
1
Salesforce Service Cloud435 2
Talkdesk83 3
Nextiva14 4
Dialaxy12 5
Readymode11
Which products climbed the Grid most?
1
RingCX51 2
Maqsam46 3
RingCentral Contact Center46 4
Readymode23 5
Voiso20
Which products are reviewers switching to?
1
JustCall275 2
CloudTalk261 3
Talkdesk192 4
Nextiva173 5
Aloware135
Which products do enterprises choose?
1
Salesforce Service Cloud1,127 2
NICE CXone477 3
Talkdesk378 4
Genesys Cloud CX377 5
UJET302
Which products do mid-market buyers choose?
1
Salesforce Service Cloud1,129 2
Talkdesk1,114 3
NICE CXone691 4
Gladly483 5
Aircall481
Which products do small businesses choose?
1
CloudTalk798 2
Aircall619 3
Nextiva619 4
JustCall468 5
Salesforce Service Cloud418

Fastest growing

Ranked by G2 Momentum score.

1

ServiceNow Customer Service Management

by ServiceNow · 523 reviews

4.4
2

CloudTalk

by CloudTalk · 1,943 reviews

4.4
3

Regal

by Regal Voice · 45 reviews

4.7

All products

Ranked by G2 Grid position.

1

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
2

Aircall

by Aircall · 1,681 reviews

4.4
3

CloudTalk

by CloudTalk · 1,943 reviews

4.4
4

Genesys Cloud CX

by Genesys · 1,581 reviews

4.4
5

Talkdesk

by Talkdesk · 2,606 reviews

4.4

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