Kustomer
#17 in Help Desk1
Products on G2
566
Total reviews
4.4
Avg. star rating
- Kustomer ranks #17 in Help Desk.
- Reviews across Kustomer's portfolio declined 82.6% quarter-over-quarter.
- Kustomer's 1 product span 8 categories on G2.
- Mid-Market is the largest segment among reviewers, at 66.2%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-82.6%
#17
8
Mid-Market
2015
283
Short Hills, US
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.8% |
| Mid-Market | 66.2% |
| Enterprise | 11.9% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 4 | 4.5 |
| 2025 Q1 | 1 | 4.5 |
| 2025 Q2 | 2 | 4.5 |
| 2025 Q3 | 41 | 4.6 |
| 2025 Q4 | 29 | 4.6 |
| 2026 Q1 | 10 | 4.5 |
| 2026 Q2 | 46 | 4.3 |
| 2026 Q3 | 8 | 3.7 |