RingCentral Contact Center
Reviews
Star rating
Rank in Auto Dialer
Pros and cons
Pros
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication
Cons
- Call Issues
- Call Functionality
- Call Quality Issues
- Connection Issues
- Poor Customer Support
- Connectivity Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.2% |
| Mid-Market | 35.4% |
| Enterprise | 14.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 3.9 |
| 2025 Q1 | 4 | 3.9 |
| 2025 Q2 | 5 | 3.8 |
| 2025 Q3 | 6 | 4.5 |
| 2025 Q4 | 9 | 4.6 |
| 2026 Q1 | 18 | 4.2 |
| 2026 Q2 | 19 | 4.5 |
| 2026 Q3 | 29 | 4.4 |
Satisfaction ratings
What reviewers say
Unified Voice & Digital Support with Helpful AI Suggestions and Ticket History
“What I notice most during a normal shift is that voice and digital contacts are all in one place, with some interaction history already available. When a freelancer or client reaches out about a technical issue, I can quickly see earlier conversations and basic account details wi”
Real-Time Queue View Makes Monitoring Spikes and Trends Easy
“The real-time queue view is what I end up checking most days. It lets me see how many contacts are waiting, which channels are picking up, and whether anything is starting to back up, all without having to jump between different tools. That makes it easier to spot issues early an”
Resilient Cloud Call Routing with Great Voice Quality
“The platform has a very resilient cloud call routing infrastructure. It supports the heavy inbound community support traffic, seamlessly over our distributed team networks. We're able to create new remote volunteer agents in seconds from our central browser dashboard. It has a ve”