Smartsupp
Reviews
Star rating
Rank in Live Chat
Pros and cons
Pros
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple
Cons
- Expensive
- Cost
- AI Limitations
- Missing Features
- Chat Management
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 96.2% |
| Mid-Market | 3.2% |
| Enterprise | 0.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 68 | 4.6 |
| 2025 Q1 | 112 | 4.7 |
| 2025 Q2 | 84 | 4.7 |
| 2025 Q3 | 80 | 4.6 |
| 2025 Q4 | 42 | 4.7 |
| 2026 Q1 | 41 | 4.5 |
| 2026 Q2 | 14 | 4.7 |
| 2026 Q3 | 30 | 4.6 |
Satisfaction ratings
What reviewers say
Smartsupp Makes Simple, User-Friendly Live Chat for Customer SupportReal-Time Customer Support Easy
“What I like best about Smartsupp is how easy it is to communicate with customers in real time. The live chat is simple to set up and use, and the interface is clean and intuitive. I also like the ability to see customer activity and respond quickly, which makes it easier to provi”
Smartsupp Saves Time and Turns Chats Into Sales
“Smartsupp helps me quickly handle customer questions in my newly launched e-shop. It saves me time and makes it easier to respond to customers right when they need help. Thanks to Smartsupp, I’ve also managed to turn customer conversations into actual sales.”
Smartsupp Makes E-Commerce Purchases Smoother with Real-Time Guidance
“Very useful for e-commerce. For example, if the purchase procedure isn’t easy, Smartsupp helps us connect with the user and guide them through completing the purchase.”