LiveChat
813
Reviews
4.4
Star rating
#8
Rank in Conversational Commerce Platforms
Pros and cons
Pros
- Ease of Use
- Features
- Live Chat
- Helpful
- Easy Setup
- Integrations
Cons
- Not Intuitive
- Chatbot Issues
- Expensive
- Slow Loading
- Learning Curve
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Key stats
-66.7%
62
Small Business
8
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 44.6% |
| Mid-Market | 37.3% |
| Enterprise | 18.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 3.8 |
| 2025 Q1 | 1 | 0.0 |
| 2025 Q3 | 5 | 4.2 |
| 2025 Q4 | 14 | 4.0 |
| 2026 Q1 | 27 | 4.4 |
| 2026 Q2 | 9 | 4.6 |
| 2026 Q3 | 3 | 4.5 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup9.2
Quality of Support9.2
Meets Requirements9.2
What reviewers say
Live chat increases conversion
4.5
“I like that I can read what the customer is typing in advance, so I can already think about my answer.”
Soporte Técnico Excelente, Precio y Configuración Pueden Mejorar
4.5
“Me gusta el soporte técnico que tiene LiveChat. Además, la funcionalidad de trabajo es muy ágil.”
Simple, Reliable LiveChat That Speeds Up Customer Support
5.0
“What I like most about LiveChat is how simple and reliable it is for both support teams and customers. The interface is clean, chats are easy to manage, and it helps us respond to customers much faster. I also appreciate the real-time notifications and automation features, which ”